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Orders
Below are some common questions about orders
How do I make a purchase?
Simply browse our product, add the item to your cart, and click "Checkout." Follow the prompts to enter your shipping details and payment information, then confirm your order.
How do I know if my order is confirmed?
Once your order is placed, you’ll receive an email confirmation with your order details. If you don’t receive it within a few minutes, check your spam folder or contact our support team for assistance.
Can I change my shipping address after my order is placed?
Yes, you can update your shipping address before the order is shipped. Contact our support team as soon as possible with your order number, and we’ll do our best to make the change.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and fees may vary depending on your location. Check our shipping policy for more details.
When will my order be shipped?
Orders are typically processed within 1–2 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
What is your return policy?
We offer a 30-day return policy for items in their original condition. If you’re not satisfied, simply contact us to initiate the return process. Some exclusions may apply, so be sure to review our full return policy.
How long will it take until I receive my order?
Domestic orders typically arrive within 3–5 business days after shipping. International delivery times may vary depending on the destination. You can track your order for updates on its status.
Can I cancel my order after it’s placed?
Orders can be canceled before they are processed for shipment. Contact our support team as soon as possible to cancel your order.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with your order number and a photo of the issue. We’ll send you a replacement or issue a refund.
Do you offer exchanges?
Yes, we offer exchanges for the same item in a different size or color, subject to availability. Contact us within 30 days of your purchase to initiate the exchange process.